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North Carolina Solar Contract Cancellation

Trying to Get Out of a Solar Contract in North Carolina?

If the promised savings do not match your Duke Energy bill, the salesperson did not explain North Carolina net-metering changes, a lease or financing agreement contains terms you did not expect, the contractor stopped responding, the system is underperforming, or solar is complicating a home sale, Solar Exit North Carolina can help you review the contract, utility records, lease disclosures, financing, and sales representations together.

  • Solar purchases, loans, and permitted lease arrangements
  • Duke Energy Carolinas and Duke Energy Progress net-metering issues
  • Residential Solar Choice and Net Metering Bridge questions
  • North Carolina solar lease disclosure and rescission rules
  • Contractor licensing, workmanship, and home-solicitation issues
  • Home-sale, payoff, transfer, UCC, and refinance concerns
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Find the Help You Need

Jump Directly to the Part of Your Solar Problem That Matters Most

North Carolina solar disputes can turn on the utility territory, Duke Energy net-metering changes, whether the system is purchased or leased, statutory lease disclosures, home-solicitation cancellation rights, contractor licensing, financing, and what happens when the homeowner sells or refinances. Use the shortcuts below to jump directly to the issue you need to review.

Common North Carolina Solar Problems

Does Any of This Sound Familiar?

Solar problems do not always begin and end with the installer. The salesperson, dealer, lender, loan servicer, electric utility, equipment manufacturer, and installation contractor may all play different roles.

You Want to Cancel a Recently Signed Solar Agreement

North Carolina gives buyers a three-business-day cancellation right for qualifying home-solicitation sales, and the contract must include a clear notice of that right. Separately, a qualifying solar lease must provide at least a three-business-day rescission period. The exact sales method and contract type still matter.

  • Find the signed contract and Notice of Cancellation
  • Identify whether the sale was made at your home or another off-premises location
  • Check whether the agreement is a purchase, loan, lease, or another structure

Your Duke Energy Savings Do Not Match the Sales Pitch

North Carolina changed Duke Energy residential net metering in 2023. New customers can fall under Residential Solar Choice or the limited Net Metering Bridge rider, while legacy Rider NM customers are scheduled to transition after December 31, 2026. Those programs do not produce the same bill outcome.

  • Identify the interconnection application date
  • Confirm which Duke Energy net-metering rider applies
  • Compare the real bill treatment with the proposal savings model

A Solar Lease Contains Costs or Transfer Terms You Did Not Expect

North Carolina law requires solar leases from certified electric generator lessors to disclose major financial and transfer terms. The agreement must address total cost, payment frequency, tax incentives, warranties, transfer restrictions, production guarantees, and utility-rate assumptions, among other items.

  • Check whether the lessor appears on the NCUC regulated lessor list
  • Review the total lifetime cost and payment schedule
  • Compare transfer and home-sale restrictions to what the salesperson said

The Installer or Contractor Stopped Responding

North Carolina licensing can involve both electrical and general-contractor requirements, depending on the scope and value of the job. NCDOJ advises homeowners to verify contractor licenses, keep the agreement in writing, and avoid large advance payments when dealing with home-improvement work.

  • Verify the electrical contractor and general-contractor licenses where applicable
  • Gather permit and inspection records
  • Save estimates, invoices, warranties, emails, and texts

Solar Is Delaying a Home Sale or Refinance

A solar loan, lease, payoff obligation, transfer restriction, or UCC filing can create friction during a North Carolina home sale. North Carolina lease law specifically requires disclosure of transfer restrictions and the identity of the entity responsible for approving a transfer when third-party approval applies.

  • Identify whether the system is owned, financed, or leased
  • Get the payoff, buyout, or transfer requirements in writing
  • Review any UCC filing or title-company request directly

How It Works

Start With a Clear Review of Your Situation

You do not need to know the correct legal, financial, or utility terminology. Tell us what happened and provide the documents you have.

01

Tell Us What Happened

Start with the problem in plain language. You do not need to know whether it is mainly a Duke net-metering issue, lease-disclosure problem, cancellation issue, contractor dispute, financing problem, or home-sale issue.

02

Match the Deal to the North Carolina Rules

We compare the proposal, purchase or lease agreement, financing, utility rider, interconnection records, contractor information, production history, and timeline.

03

Identify the Practical Next Steps

The next step may involve the installer, lessor, utility, lender, NC Public Staff, NCUC, NCDOJ, contractor licensing board, title company, attorney, or another qualified professional depending on the facts.

Why North Carolina Solar Problems Are Different

North Carolina Combines a Major Rooftop Solar Market With Rapidly Changing Duke Energy Billing Rules and Detailed Solar Lease Protections

North Carolina is a large solar market, but a homeowner cannot evaluate a rooftop solar problem by looking only at statewide installation numbers. The utility, interconnection date, and current rider can materially change the economics of a Duke Energy system.

The state also has a detailed legal framework for leased solar systems. Electric generator lessors must be certified by the North Carolina Utilities Commission, and lease agreements must contain specific disclosures about costs, production, tax incentives, transfers, warranties, and projected utility rates.

That combination makes North Carolina a strong contract-review state. A homeowner may need the utility bill, interconnection date, purchase or lease agreement, financing records, production history, and sales proposal reviewed together.

20 kW ACResidential self-generation size limit described by NC Public Staff for net-metering eligibility
3 business daysStandard cancellation period for qualifying home-solicitation sales and minimum rescission period for qualifying solar leases
Dec. 31, 2026Scheduled end of legacy Duke Rider NM before automatic transition under current guidance
80%Current property-tax exclusion for the appraised value of a qualifying solar energy electric system

Start With the Electric Utility

North Carolina Solar Billing Depends on Whether You Have Duke, Dominion, a Cooperative, or a Municipal Utility

The NCUC regulates investor-owned utilities such as Duke Energy Carolinas, Duke Energy Progress, and Dominion Energy North Carolina, but municipal utilities and electric membership corporations use different oversight and rate-setting structures. The actual utility account is the starting point for a bill-savings dispute.

Duke Energy Carolinas and Duke Energy Progress

Duke customers are the center of North Carolina's net-metering transition. Rider RSC and Rider NMB can include minimum bills, non-bypassable charges, and avoided-cost treatment of monthly net exports, while RSC also requires time-of-use with critical peak pricing under current guidance.

Dominion Energy North Carolina

Dominion serves a smaller portion of the state and should be reviewed under its own current tariff and interconnection rules rather than assuming Duke Energy terms apply.

Cooperatives and Municipal Utilities

North Carolina has dozens of electric membership corporations and municipally owned electric systems. The NCUC does not regulate their retail rates in the same way it regulates investor-owned utilities, so local program terms can be decisive.

Why this matters:North Carolina net metering is not one statewide retail-credit formula. Utility territory and customer rider matter.

How North Carolina Net Metering Works

North Carolina Net Metering Is Changing, Especially for Duke Energy Residential Customers

NC Public Staff says the old Duke residential Rider NM closed to new customers after September 30, 2023. Since October 1, 2023, Duke residential customers have moved into revised structures including Residential Solar Choice and the Net Metering Bridge rider.

Residential Solar Choice

Rider RSC is the new Duke net-metering rider under the current framework. It requires a time-of-use with critical peak pricing schedule and introduces items such as a monthly minimum bill, non-bypassable charges, and a grid access fee for systems above 15 kW AC. Monthly net exports are credited at the utility's avoided-cost rate.

Net Metering Bridge

Rider NMB is similar to RSC but does not require time-of-use with critical peak pricing. It is limited in participation, and customers can remain on it for up to 15 years from the interconnection request date before moving to RSC or another tariff then in effect.

Legacy Rider NM Customers

Current NC Public Staff guidance says existing Rider NM customers can remain on the old rider through December 31, 2026, after which they are scheduled to transition automatically to Rider NMB.

Why the Sales Model Can Break

A proposal built around old-style monthly netting, simple retail-rate assumptions, or aggressive utility-rate forecasts may not match the actual rider the homeowner receives. The sales estimate should be compared to the real tariff and interconnection date.

For a North Carolina High-Bill or Net-Metering Problem, Review These Items

  • Electric utility and service territory
  • Interconnection request date
  • Current net-metering rider
  • Monthly electric bills before and after solar
  • Time-of-use or critical-peak rate enrollment
  • Net Excess Energy Credit shown on the bill
  • System size and production estimate
  • Sales proposal savings model

North Carolina Solar Lease Rules

North Carolina Gives Solar Lessees a Detailed Statutory Disclosure Framework

North Carolina law allows qualifying third-party solar leases through certified electric generator lessors, but the lease is not supposed to be a vague one-page promise. G.S. 62-126.6 requires a detailed written agreement with multiple consumer disclosures.

Among other things, the lease must state total cost, payment terms, tax incentives included in the calculation, warranties, transfer restrictions, production guarantees, and assumptions about future utility rates. It must also include at least a three-business-day rescission right.

The statute is especially useful when a homeowner says the salesperson minimized home-sale restrictions, overstated future utility prices, or did not explain who owns the system and who controls a lease transfer.

For a North Carolina Solar Lease Problem, Review These Items

  • Whether the lessor holds a valid NCUC certificate
  • Total lifetime lease cost
  • Number, amount, frequency, and due date of payments
  • Energy production guarantee
  • Tax incentives used in the lease calculation
  • Warranty and maintenance transfer provisions
  • Home-sale and transfer restrictions
  • Utility-rate projections, including the required range of possible rate changes
  • Three-business-day rescission language

Duke Rider NM, NMB, and RSC

The Interconnection Date Can Be as Important as the Solar Contract Date

A North Carolina Duke customer can have a completely different bill outcome depending on when the interconnection request was submitted and which rider applies. That makes the utility paperwork a core part of the contract review, not an afterthought.

Legacy Rider NM customers historically had a more familiar net-metering arrangement. The revised RSC and NMB structures add minimum-bill and non-bypassable-charge concepts and value monthly net exports using a Net Excess Energy Credit based on avoided cost.

Because legacy Rider NM is scheduled to end after December 31, 2026 under current guidance, homeowners evaluating long-term savings should understand that their current bill treatment may not remain unchanged for the life of the solar financing.

Compare the Proposal to the Actual Duke Rider

  • Date the interconnection request was received
  • Whether the account is on Rider NM, NMB, or RSC
  • Minimum monthly bill
  • Non-bypassable charges
  • Grid access fee if applicable
  • Time-of-use and critical-peak pricing if applicable
  • Current Net Excess Energy Credit
  • Any claim that net metering would stay unchanged for decades

North Carolina Consumer Protections

North Carolina Solar Agreements Can Trigger Both General Consumer Rules and Solar-Specific Lease Rules

A North Carolina homeowner should not assume every cancellation or disclosure rule comes from the same law. Home-solicitation sales are addressed in Chapter 25A, while leased solar systems have a separate framework in Chapter 62.

For home-solicitation sales, the seller must provide a completed written agreement and a separate Notice of Cancellation explaining the three-business-day right to cancel. The agreement generally must use the same language principally used in the oral sales presentation.

For solar leases, North Carolina adds much more detailed financial, production, and transfer disclosures. A review should first identify the transaction type, then match the agreement to the rules that actually apply.

For a North Carolina Contract Problem, Review These Items

  • Purchase agreement, financing agreement, or solar lease
  • Notice of Cancellation
  • Language used during the sales presentation
  • Total contract or lease cost
  • Production guarantee or estimate
  • Tax incentive disclosures
  • Transfer restrictions
  • Utility-rate assumptions
The contract type matters. A purchased rooftop system, a financed purchase, and a certified third-party solar lease do not have identical North Carolina disclosure rules.

North Carolina Cancellation Rights

North Carolina Has More Than One Cancellation Path That Can Matter in a Solar Dispute

For a qualifying home-solicitation sale, North Carolina gives the buyer until midnight of the third business day after signing to cancel. The seller must provide a cancellation notice that explains the right and where notice should be sent.

North Carolina also has a separate rule for delayed delivery in home-solicitation sales. If goods and services are not delivered within 30 days after the contract because of the seller's delay, the buyer can have a later rescission right before accepting the goods and services, subject to the statute and any agreed later delivery date.

A qualifying solar lease must separately include at least a three-business-day rescission period. Because the rights depend on transaction structure and facts, the agreement and timeline should be reviewed together.

What to Look For

  • Date the agreement was signed
  • Where and how the sale was solicited
  • Notice of Cancellation provided by the seller
  • Any written cancellation notice and proof of delivery
  • Whether the agreement is a purchase or lease
  • Whether seller-caused non-delivery continued beyond 30 days
  • Any later delivery date the buyer agreed to in writing
Do not assume a missed three-day period always ends the analysis. North Carolina has a separate statutory rescission provision for certain seller-caused non-delivery in qualifying home-solicitation sales.

Contractor Licensing and Complaints

North Carolina Solar Work Can Involve Electrical and General-Contractor Licensing

North Carolina homeowners should verify the licenses that apply to the actual work. NCDOJ points consumers to the state electrical-contractor licensing board for electrical work and to the North Carolina Licensing Board for General Contractors for general-contractor work.

The general-contractor board currently states that a general contractor must be licensed when the total project cost is $40,000 or more. Electrical licensing requirements are separate and can still matter even when the project is below the general-contractor threshold.

Licensing does not guarantee a successful contract outcome, but a missing, suspended, or mismatched license can be important evidence in a solar dispute.

A North Carolina Residential Solar Project Can Involve

  • Solar salesperson or marketing company
  • Solar installer
  • Electrical contractor
  • General contractor
  • Electric generator lessor for a lease
  • Finance company or loan servicer
  • Electric utility
  • North Carolina Utilities Commission / Public Staff
  • North Carolina Department of Justice
  • Title company or mortgage lender if the home is being sold or refinanced

These roles may be split among several companies. The company that sold the system may not be the installer, lessor, lender, or utility.

Financing and Savings Assumptions

North Carolina Solar Financing Problems Often Start With Utility-Rate Forecasts That Were Too Simple

A homeowner may be sold a solar loan based on a long-term forecast of rising utility rates and stable net-metering value. That is risky in North Carolina because Duke Energy net-metering structures have already changed and legacy customers are scheduled for another transition after 2026.

North Carolina lease law recognizes this uncertainty directly. If a lease estimates future utility charges, the agreement must show comparative estimates using possible utility-rate changes ranging from at least a 5% annual decrease to at least a 5% annual increase.

Even when the homeowner purchased rather than leased, that statutory lease framework is a useful reminder that utility rates and savings projections are not guaranteed. The financing should be compared to the actual current tariff and production history.

  • Loan or lease agreement
  • Monthly payment and escalator if any
  • Dealer or financing fees
  • Utility-rate assumptions in the proposal
  • Net-metering rider assumed in the savings model
  • Actual utility bills after installation
  • Production estimate and monitoring data
  • Any claim that the utility bill would disappear
North Carolina is a poor state for treating future utility rates or net-metering rules as fixed assumptions. The regulatory framework has already changed materially.

Tax and Incentive Reality

North Carolina Has a Property-Tax Exclusion, but Homeowners Should Be Careful With Broader Incentive Claims

North Carolina currently excludes 80% of the appraised value of a qualifying solar energy electric system from the property-tax base. The statute defines the qualifying system as equipment used directly and exclusively to convert solar energy to electricity.

That is a real state tax benefit, but it is not the same thing as a large refundable state income-tax credit or cash rebate. Sales presentations should distinguish property-tax treatment from utility programs, federal tax treatment, and any temporary Duke Energy incentives.

A homeowner who was told a broad North Carolina tax credit or rebate would cover a major share of the system should compare that claim to the specific official program that supposedly applied.

  • Any state income-tax credit claim
  • Any property-tax savings claim
  • Any Duke Energy rebate or pilot incentive
  • Any federal tax-credit assumption
  • Whether the homeowner or a third-party owner was entitled to the claimed benefit
  • How much of the proposal savings depended on incentives
Accurate North Carolina shorthand: qualifying solar electric equipment receives an 80% property-tax exclusion under current state law, but that is not the same as an 80% rebate or income-tax credit.

Selling or Refinancing With Solar

North Carolina Solar Leases Have Specific Transfer Disclosures for a Reason

North Carolina law specifically requires solar leases to disclose restrictions on modifying or transferring ownership of the solar facility and to identify the third party responsible for approving a transfer when approval is required.

For a homeowner trying to sell, refinance, or change title, the practical questions are straightforward: Who owns the system, what does the agreement require, who must approve the transfer, and what payoff or buyout options exist?

A UCC filing can also become part of the title-company conversation. The actual filing should be reviewed directly rather than assuming that every solar UCC filing is a mortgage lien against the entire property.

  • Owned, financed, or leased system
  • Transfer or assignment restrictions
  • Third-party approval contact
  • Payoff or buyout quote
  • UCC filing or termination request
  • Buyer, title-company, or mortgage-lender requirements

If the Solar Company Closed

North Carolina Has Already Seen Homeowners Stranded by Solar Company Closures

The North Carolina Department of Justice issued a consumer alert after Encor Solar went out of business, leaving customers with incomplete installations or systems needing service. NCDOJ advised affected homeowners to contact lenders, equipment manufacturers, private counsel when needed, and the Consumer Protection Division.

A company closure does not automatically cancel a solar loan, lease, or other obligation. The homeowner still needs to identify who owns or services each part of the transaction and what work remains unfinished.

  • Who sold the project
  • Who installed the project
  • Who currently services the loan or lease
  • Equipment manufacturer warranties
  • Utility interconnection status
  • Any assignment, closure, or replacement-installer notice

Complaint Routing

Who Handles What in North Carolina?

North Carolina solar complaints can involve utility regulation, electric generator lessors, consumer protection, contractor licensing, or local utility systems. The correct starting point depends on the problem.

Duke Energy, Dominion, or regulated utility billing / net-metering issueNC Public Staff / North Carolina Utilities Commission

Use the regulated-utility complaint and regulatory process for investor-owned utility billing, tariff, interconnection, or net-metering issues.

Important: The NCUC does not regulate municipal or cooperative retail rates in the same way and does not resolve every private solar contract dispute.

Official Resource
Solar lease lessor or certification issueNorth Carolina Utilities Commission

The NCUC certifies and lists electric generator lessors authorized under the state leasing framework.

Important: The Commission does not necessarily resolve every dispute over the private financial terms of a lease.

Official Resource
Deceptive sales, company closure, or general consumer complaintNorth Carolina Department of Justice

NCDOJ accepts general consumer complaints and has issued solar-specific guidance when installers have gone out of business.

Important: NCDOJ does not provide private legal representation to individual consumers.

Official Resource
General-contractor licensing issueNorth Carolina Licensing Board for General Contractors

The Board verifies general-contractor licenses and accepts complaints within its jurisdiction.

Important: General-contractor licensing is only one part of a solar project and does not replace electrical licensing or private contract remedies.

Official Resource
Electrical contractor licensing issueNorth Carolina State Board of Examiners of Electrical Contractors

Electrical work on a solar project should be performed under the licensing framework applicable to electrical contractors.

Important: The licensing board does not serve as private counsel for the homeowner.

Official Resource
Municipal or cooperative electric utility issueLocal utility, municipality, or electric membership corporation

Customers served by municipal utilities or cooperatives generally need to use the local utility's own rate and complaint process.

Important: The NCUC does not regulate these retail rates in the same way it regulates investor-owned electric utilities.

Official Resource
Current Status

A Solar Company Closing Does Not Automatically End the Financing

NCDOJ advises affected customers of failed solar companies to contact their lender, equipment manufacturers, and the Consumer Protection Division. A closure may leave obligations and service issues that still need to be sorted out.

Verify With Official Source

What We Review

Your Complete Solar Situation

  • Solar contract cancellation timing and notices
  • Duke Energy net-metering and billing issues
  • Rider NM, Net Metering Bridge, and Residential Solar Choice questions
  • High electric bills after solar
  • Solar lease disclosures and lessor certification
  • Home-solicitation cancellation rights
  • Seller-caused installation or delivery delays
  • Contractor licensing and workmanship concerns
  • Loan, lease, and payment problems
  • System production and performance issues
  • Company closure and warranty problems
  • Home sale, transfer, payoff, and refinance issues
  • UCC filing questions
  • Property-tax and incentive claims

Prepare the Record

Documents to Gather

  • Signed solar purchase, lease, or other agreement
  • Solar loan or financing agreement
  • Proposal, quote, and savings estimate
  • Notice of Cancellation
  • Electric generator lessor information if leased
  • Monthly utility bills before and after solar
  • Interconnection request and permission-to-operate records
  • Current Duke Energy rider or local utility tariff
  • Production monitoring reports
  • Contractor and electrical-contractor license information
  • Permits and inspection records
  • Equipment and workmanship warranties
  • Emails, texts, advertisements, and sales communications
  • Payment history and lender notices
  • Payoff, buyout, or transfer quote
  • Title-company or refinance requests
  • UCC-1 or termination filing information
  • Any company closure, assignment, or replacement-installer notices

North Carolina Solar Contract FAQs

Questions North Carolina Homeowners Are Asking

The answer often depends on the agreement, financing, timing, utility, project status, and specific facts.

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Can I cancel a solar contract in North Carolina?

Possibly. Qualifying home-solicitation sales generally carry a three-business-day cancellation right, and qualifying solar leases must include at least a three-business-day rescission period. The contract type, sales method, timing, and statutory exceptions matter.

What happens to old Duke Energy net-metering customers after 2026?

Current NC Public Staff guidance says residential customers still on the legacy Rider NM can remain there through December 31, 2026, after which they are scheduled to transition automatically to Rider NMB. Because the transition date is close and tariff rules can change, homeowners should confirm the currently applicable rider for their account.

What is the difference between Duke Energy Rider NMB and Rider RSC?

Under current North Carolina guidance, both use revised net-metering structures and credit monthly net exports at an avoided-cost-based Net Excess Energy Credit. Rider RSC requires time-of-use with critical peak pricing, while Rider NMB does not, but NMB participation is limited and time-limited.

Do North Carolina solar leases have special disclosure rules?

Yes. State law requires qualifying solar leases to disclose detailed financial terms, production guarantees, tax incentives, warranties, transfer restrictions, future utility-rate scenarios, and at least a three-business-day rescission right.

Does North Carolina give solar systems a property-tax break?

Yes. Current North Carolina law excludes 80% of the appraised value of a qualifying solar energy electric system from the property-tax base. That is a property-tax exclusion, not an 80% rebate or income-tax credit.

What if the North Carolina solar company went out of business?

A company closure does not automatically cancel the solar financing or lease. NCDOJ advises affected customers to contact the lender, equipment manufacturers, and the Consumer Protection Division, and to consider private counsel when needed.

Review the North Carolina Solar Deal as a Whole

The Utility Rider, Contract Type, Financing, and Sales Pitch Need to Match

North Carolina solar disputes often turn on whether the homeowner was placed on the utility program the salesperson assumed, whether a lease contained the disclosures state law requires, whether cancellation rights were respected, and whether the financing still makes sense under the actual bill savings. Start with the signed documents and utility records, then build the record from there.

Official North Carolina Solar and Consumer Resources

Verify the Rules That Apply to Your Situation

These government, regulator, utility, and first-party resources support the state-specific information on this page.

NC Public Staff Net Metering

Official customer-facing explanation of North Carolina net-metering changes, Rider RSC, Rider NMB, and legacy Rider NM transition.

Official Resource

North Carolina Utilities Commission Electricity

Official overview of electric utilities, net-metering dockets, and North Carolina utility structure.

Official Resource

NCUC Electric Generator Lessors

Official list of regulated and certified electric generator lessors.

Official Resource

North Carolina G.S. 62-126.6

Official solar lease disclosure, production, cost, transfer, and rescission requirements.

Official Resource

North Carolina G.S. 25A-39

Official buyer cancellation rights for qualifying home-solicitation sales, including delayed delivery provisions.

Official Resource

North Carolina G.S. 25A-40

Official home-solicitation contract and Notice of Cancellation requirements.

Official Resource

North Carolina G.S. 105-275

Official statute providing the 80% property-tax exclusion for qualifying solar energy electric systems.

Official Resource

North Carolina Department of Revenue AV-10

Official property-tax exclusion application resource that includes solar energy electric systems.

Official Resource

NCDOJ Home Improvement Guidance

Official consumer guidance on contractor verification, written contracts, advance payments, and complaints.

Official Resource

NCDOJ Encor Solar Consumer Alert

Official solar-company closure guidance for North Carolina homeowners.

Official Resource

North Carolina Licensing Board for General Contractors

Official general-contractor license verification and complaint resource.

Official Resource

State information reviewed August 20, 2026. Laws, regulations, incentive programs, utility policies, agency responsibilities, and solar billing rules may change. Homeowners should verify current requirements with the appropriate agency, utility, lender, tax professional, attorney, or licensed contractor.